Delivery & Returns

UK Delivery

All orders are shipped by Royal Mail 2nd class and shipped within 2 working days, unless personalised or made to order

+ We try to keep delivery prices as low as possible and we offer free delivery on orders over £50.00 anywhere in the UK.

 + Standard shipping is £3.50, a little less for anything that can fit through the letter box and is lightweight, such as greeting cards and prints. Which will be range from £1.00 - £2.00 for small quantities. Delivery usually takes 2-4 working days unless its personalised or made to order but please be mindful of the current situation with Covid 19 where deliveries can be delayed. 

+ Next day delivery is unfortunately not available at the moment 

+ Click & Collect is available for you to pick up your order from our Sheffield studio. Orders are usually available within 24 hours, get in touch if you need it sooner. You will get a email from us to arrange delivery. 

 

All orders are well packaged to avoid damage. We try to use as much recyclable packaging as possible. Bubblewrap is essential for some products to avoid damage during delivery. There is special recycle points for this type of plastic.

Orders are  sent out within 2 working days unless stated if it's a personalised product or made to order. 

 

Delivery outside the UK

We will be be offering international deliveries soon on our website, but do get in touch if there is a product you would like to know the delivery price to a certain country. 

 

Returns

All our products ( except made to order or personalised ) can be exchanged or refunded in an unused, new condition within 14 days. 

All returns are payable by the customer

 

Faulty / Damaged

If anything arrives damaged or faulty please drop us a message straightaway at hello@milkandroses.store and we sort it out for you.