Delivery & Returns

Delivery
I ship orders by Royal Mail twice a week unless stated if its personalised or made to order your order will be shipped within 2-3 working days 
+ Orders are usually sent Tuesday and Fridays
+ All UK orders are free. They are sent 2nd class to keep costs low. 
+ Delivery for the rest are world is £10.00 for prints and £5.70 for greeting cards. I know this isn't cheap so its a good chance to stock up on a few things and the price doesn't change that much. Free delivery is available on orders £100 or above 
 + Click & Collect is available for you to pick up your order from my Sheffield studio. Orders are usually available within 24 hours, get in touch if you need it sooner. You will get a email from me to arrange delivery. 
All orders are well packaged to avoid damage. I try to use as much recyclable packaging as possible and try to reuse all the packaging we get from suppliers. Bubblewrap is essential for some products to avoid damage during delivery. There is special recycle points for this type of plastic.
All orders are wrapped in tissue paper

Returns
All our products ( except made to order or personalised ) can be exchanged or refunded in an unused, new condition within 14 days. 
All returns are payable by the customer
 
Faulty / Damaged
If anything arrives damaged or faulty please drop us a message straightaway at hello@milkandroses.store and we sort it out for you.